Refund policy

Return & Refund Policy

Last updated: July 2026

Shipping & Refund Policy

1. Standard Return Policy (Non-EU Customers)
For all orders shipped outside of the European Union, all sales are final. We do not accept returns, cancellations, or exchanges unless the error is on our end (e.g., wrong size shipped, or a manufacturing defect). 

 2. EU Right of Withdrawal (European Union Customers Only)
If you are a consumer located within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your package without giving a reason, under EU Directive 2023/2673.

Return Shipping Costs: The consumer bears the direct cost of returning the goods. You must return the items using a trackable shipping service. 
Condition of Goods: Items must be returned unworn, unwashed, and in their original packaging with all tags attached. If the item is returned damaged, stained, or showing signs of wear, we reserve the right under EU law to deduct the loss of value (up to 100%) from your refund.
Withholding Refunds: We will not issue any refund until the physical items have been successfully delivered back to our facility and fully inspected.

 3. Pre-Orders & Cancellations
EU Customers: You may cancel a pre-order for a standard item at any time before it ships, or return it within 14 days of delivery under the standard withdrawal process outlined in Section 2.
Non-EU Customers: Pre-orders are final sale. Because funds are immediately allocated to manufacturing and production costs, cancellations are not accepted once the order is placed.

 4. Damaged or Defective Items (Our Fault)
If we made a mistake (you received the wrong size, wrong item, or a manufacturing defect), contact us within 7 days of delivery with your order number and photo proof. We will arrange a replacement or full refund at zero cost to you.

 5. Exchanges & Replacements (Customer Choice)
If you wish to exchange an item for a different size (where inventory is available):
  You must pay the shipping costs to send the original item back to us.
  You must pay the shipping costs for us to mail the replacement item back to you.